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Join DYOPATH as a Desktop Support Analyst II
Are you passionate about solving advanced technical issues and delivering exceptional end-user support?
DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.
Why You’ll Love Working Here
Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)
Growth & Development – Opportunities for certifications, skill-building, and career progression
Team-Oriented Culture – Collaborate with supportive colleagues in a high-performing environment
Recognition & Impact – Your expertise directly improves user experience and operational efficiency
Benefits
Medical, Dental, and Vision coverage
Life insurance
401(k) with company match
Paid holidays, including “You Pick a Day”
FSA and HSA options
Pet insurance
Additional benefits available
Role Overview
Location: On-Site (Tucson, AZ)
Schedule: 1st Shift; Monday through Friday
Pay Rate: $30
Your Mission as a Desktop Support Analyst II
Provide advanced technical support for desktops, laptops, mobile devices, and peripherals
Analyze and resolve complex user incidents and service requests
Install, deploy, and maintain hardware and software systems
Troubleshoot issues via in-person, phone, or chat support
Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades
Support networking-related issues and endpoint connectivity
Order and manage hardware parts for maintenance and repairs
Create, update, and maintain knowledge base documentation
Act as a liaison with third-party vendors and technicians
Conduct root cause analysis (RCA) for recurring issues
Document processes and develop clear procedures for self-service capabilities
Mentor and support Level I and Associate Desktop Support Analysts
Participate in continuous improvement initiatives and operational enhancements
What You Bring to the Team
Education & Certifications
Required:
Bachelor’s degree in Computer Science, IT, or related field OR 4+ years of equivalent work experience
A+ Certification
Preferred:
Network+ Certification
Prior experience as a Desktop Support Analyst I
Experience & Skills
Strong experience supporting PC hardware and peripheral devices
Intermediate to advanced troubleshooting skills (hardware & software)
Experience with Microsoft O365 Suite and SharePoint
Familiarity with Active Directory and user support
Knowledge of ITIL or change management practices
Ability to perform root cause analysis (RCA)
Experience supporting mobile devices (preferred)
Proficiency with ticketing systems and incident tracking
Excellent written and verbal communication skills
Strong customer service mindset
Other Requirements
Valid driver’s license with acceptable driving record
Ability to pass a background check prior to hire
Highly detail-oriented with strong organizational skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Collaborative team player with sound judgment
Why This Role Matters
As a Desktop Support Analyst II , you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
This role is published by DYOPATH on greenhouse. SwiftFit is not the employer and does not accept applications.