IT Operations Engineer (AL-FNC260713 001/03)

Posted 7/13/2026 · last confirmed live 8/26/2026

We are seeking IT Operations Engineers to be a part of our client's operations team. This position plays a key role in maintaining the availability, performance, and reliability of customers' SD-WAN environments and broader IT infrastructure. The successful candidate will have strong technical expertise, excellent troubleshooting abilities, and the capability to thrive in a fast-paced, operations-driven environment. Key Responsibilities Network Monitoring & Technical Support Continuously monitor and maintain network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless networking solutions . Provide first-line support for network and infrastructure incidents, conducting initial diagnosis and troubleshooting to restore services promptly. Incident & Service Management Manage and resolve operational incidents in accordance with established procedures, service-level agreements (SLAs), and escalation processes. Accurately record incidents, investigations, actions taken, and resolutions within the incident management platform. SD-WAN Operations & Change Management Implement approved service requests and operational changes across a range of SD-WAN technologies, including Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet . Support change implementation activities while ensuring minimal service disruption and adherence to change management standards. Operational Monitoring & Maintenance Conduct routine system health checks, performance monitoring, and log analysis to identify and address potential issues proactively. Ensure all recurring operational activities are completed within agreed timelines and service commitments. Troubleshoot infrastructure-related issues and work closely with internal specialists, vendors, and external partners where necessary. Participate in preventive maintenance, service optimization, and continuous improvement initiatives. Communication & Stakeholder Management Collaborate effectively with internal teams, stakeholders, and end users to ensure smooth operational support. Provide timely updates regarding incident progress, operational activities, and service restoration efforts. Security & Compliance Adhere to organizational policies, security standards, and regulatory requirements to ensure secure and compliant IT operations Requirements Diploma or Degree in Information Technology, Computer Networking, Computer Science , or a related discipline. Minimum 1–2 years of experience in IT infrastructure operations, network support, or technical support roles covering LAN, WAN, Cloud, or related technologies . Fresh graduates who possesses relevant knowledge and understanding of required skillset can be considered. Professional certifications such as ITIL, CCNA, CCNP, VMware, SD-WAN vendor certifications , or equivalent credentials will be an advantage. Strong analytical thinking, troubleshooting skills, and a keen interest in network performance, reliability, and information security. Excellent written and verbal communication skills in English, along with strong interpersonal abilities. Applicants should clearly indicate their relevant certifications and hands-on experience with the technologies listed. Preferred Technical Skills SD-WAN Technologies Experience supporting or operating SD-WAN solutions such as: Cisco Viptela VMware VeloCloud RansNet Silver Peak Fortinet Ability to execute operational changes, perform troubleshooting, and coordinate escalations when required. Enterprise Wireless Networking Exposure to enterprise wireless solutions including: Cisco Wireless Aruba Ruckus Meraki Equivalent enterprise WLAN platforms Experience supporting and troubleshooting wireless LAN environments, including: Access Points (APs) Wireless Controllers Cloud-managed wireless platforms Work Schedule This position operates on a 24x7 shift rotation to support continuous service delivery. 12-hour rotating shifts (Day and Night) Shift timings: Day Shift: 8:30 AM – 8:30 PM Night Shift: 8:30 PM – 8:30 AM Work pattern: 2 days on, 2 days off , rotating between day and night shifts. Includes coverage during weekends and public holidays .

This role is published by Xcellink Pte Ltd on workable. SwiftFit is not the employer and does not accept applications.