Virtual Parking Enforcement Officer/PEO (bilingual)

New Era Technology · Saint-Jean-sur-Richelieu, QC

Posted 8/13/2026 · last confirmed live 8/26/2026

  Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together     BENEFITS AND COMPENSATION:   Benefits:     Computer equipment provided.    No sales or solicitation.    37.5 hours per week, Monday to Friday.    Dynamic work environment and great team.    Paid training.    Quick onboarding.    Compensation:     Starting salary: $22-$24 per hour (CAD)   Two paid sick days (after 3 months of employment).    Two weeks of vacation.    RRSP program (available after 6 months of employment).    Paid holidays.    Group insurance (available after 3 months).      PRIMARY DUTIES:     The Parking Enforcement Office is a role responsible for parking enforcement throughout Canada.       HIERARCHY:  The  Parking Enforcement Officer  reports directly to the  BPO Team Lead who reports to the BPO Senior Manager who reports to the  Customer Success Director  who reports to the  Executive Vice President CX Practice  who reports to the  Executive  Vice  President of Professional and Field Services  division who reports to the  Chief Executive Officer .   PRIMARY TASKS AND RESPONSIBILITIES:   Analyze and approve electronic parking violations already submitted by customer service agents (CSRs), including entry, violation and exit time stamps, as well as vehicle photo streams and other relevant information.   Verify and gather information on the owner of the offending vehicle.    Document and enter information on the owners of offending vehicles in databases or other appropriate tools.    Layout, printing and enveloping of validated infringements and all other steps to prepare documents for mailing.    Navigate through multiple municipal databases simultaneously   Assist and carry out special projects at the request of a direct supervisor or team leader   Assists with hardware asset management, when applicable.   Process hardware shipping and receiving, when applicable   Other duties as assigned.      COMPENTENCIES:   Strong, clear and effective English & French written and verbal communication skills   Attention to detail and accuracy.   Demonstrated record of providing strong customer service in a multi-tasking environment.   Exceptional time management and multitasking abilities.    Remaining positive and persistent in the face of challenges.    Ability to cope with stressful situations and maintain a calm and professional demeanor   Good organizational skills    Ability to adapt to evolving environments   Ability to work in a team.    Flexible, reliable and trustworthy.    Time management skills to multitask and adhere to SLAs.   Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently.    Good problem-solving skills    Basic proficiency of operating systems and infrastructure, networking basics, software, and applications.   Ability to quickly learn new technologies   Ability to lift and move boxes and materials weighing up to 50 pounds     REQUIRED EDUCATION & EXPERIENCE:   High school diploma or equivalent   Genesys Contact Center Platform, preferred   Customer Service: 1 year (mandatory)   User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools     TECHNICAL REQUIREMENTS:   Genesys Contact Center, preferred   Salesforce (preferred) or other relevant CRM or Ticketing software   Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint   Parking Enforcement Software such as SentryLink, a plus    ARIS Vehicle Database, a plus         LANGUAGE SKILLS:  Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.   WORK ENVIRONMENT:  This role will be performed on-site. EXPECTED HOURS OF WORK:  Typically, standard business hours Monday through Friday 8:00AM – 4:00PM.   TRAVEL:  No   New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . If you suspect fraudulent activity, please contact us immediately at  privacy@neweratech.com . 

This role is published by New Era Technology on greenhouse. SwiftFit is not the employer and does not accept applications.