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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Not an active role yet, but we'd love to know you for what's coming. Please submit your resume if this opportunity matches your career goals.
About the Role
We are looking for a hands-on Scrum Master / Agile Team Coach to support 3 teams and strengthen team dynamics, collaboration, and delivery effectiveness.
This role requires someone who brings a positive, steady, and confident presence to challenging situations. You should be comfortable coaching teams through conflict, resistance, and change while providing clear, direct, and respectful feedback.
The right candidate is pragmatic and emotionally intelligent, able to build trust quickly while maintaining a high bar for accountability and outcomes. You will be expected to actively improve how teams work together and ensure delivery continues to move forward.
You will actively leverage tools and AI to evolve how the role is performed —using them not only to streamline work, but to generate insights, challenge thinking, and enhance coaching, communication, and decision-making.
What Success Looks Like
Teams collaborate effectively and demonstrate stronger ownership
Impediments are surfaced early and addressed quickly
Team dynamics improve, with more direct and healthy communication
Delivery becomes more consistent and predictable
Agile practices are applied pragmatically to improve outcomes
Stakeholders are informed, engaged, and confident in progress
Teams show increased maturity and self-management
AI is used thoughtfully to improve insight, effectiveness, and overall team impact
Key Responsibilities
Facilitate Agile ceremonies with a focus on outcomes, not just completion
Coach teams toward greater ownership, accountability, and effectiveness
Identify and remove impediments while reinforcing team ownership
Address negative behaviors directly and constructively
Partner with stakeholders to improve clarity, communication, and flow of work
Encourage practical experimentation with Agile and engineering practices
Use AI and modern tools to enhance team effectiveness, insight, and decision-making
Improve team predictability, quality, and continuous improvement
Ensure progress and value delivery are visible to stakeholders
Contribute to a high-trust, collaborative, and accountable team environment
Required Qualifications
5+ years of experience as a Scrum Master, Agile Coach, or similar role
Proven experience improving team dynamics, especially in low-accountability or high-friction environments
Strong facilitation, communication, and conflict resolution skills
Ability to coach teams and stakeholders on Agile principles and ways of working
Experience supporting multiple teams or complex team environments
Demonstrated ability and curiosity in using AI to enhance thinking, coaching, or team effectiveness
Bachelor’s degree or equivalent experience
Preferred Qualifications
Scrum certification
Experience with scaled Agile frameworks
Advanced Agile certifications (PSM II, ICP-ATF, ICP-ACC)
Experience with engineering or data-focused teams
Familiarity with Lean-Agile metrics (flow, predictability, team health)
Spanish or Portuguese speaking ability
Experience partnering with leaders and supporting organizational change
What We’re Looking For
A leader who is positive, steady, and direct
Someone who balances empathy with accountability
A coach who drives growth through clear expectations and behavior change
Comfortable operating in ambiguity and complex team environments
Able to influence without authority and build trust quickly
Takes a pragmatic, outcome-driven approach (not overly process-focused)
Uses AI as a thought partner and capability multiplier , not just a tool
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This role is published by New Era Technology on greenhouse. SwiftFit is not the employer and does not accept applications.