Customer Solutions Architect

Caylent · BRAZIL · Remote

Posted 6/1/2026 · last confirmed live 8/26/2026

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission Caylent is looking for a Customer Solutions Architect who thrives in the space between a customer problem and a signed contract. This is a pre-sales role. You are the technical expert who joins a sales opportunity once it's qualified, owns the discovery and scoping process with the customer, and translates what you learn into a commercial proposal that's accurate, winnable, and structured to deliver. Your day-to-day is customer conversations, scoping workshops, effort estimation, proposal authoring, and presenting your recommendations directly to customer stakeholders. You are not writing internal documentation or designing architectures for delivery.  You are building the business case and the contract that makes delivery possible. You will partner directly with Account Executives, not support them. You will be the trusted advisor in the room: the person who earns a customer's confidence, asks the questions that uncover the real problem behind the stated problem, and translates that into a proposal that proves we were actually listening. This is not a delivery role. It is not a sales engineering role where you demo products. It is a professional services consulting and commercial role where your output is scoped engagements that are winnable, deliverable, and valuable to the customer. Caylent is fully remote. In practice, that means your office is a camera and a calendar.  Most customer and internal interactions happen over video and Slack.  Showing up professionally and prepared is part of the job. Your Assignment Engage with mid-market customers across the United States and Canada. These are fast-moving organizations where you'll own more of the pre-sales cycle with less support structure around you than you'd find in a large enterprise motion. If your entire background is Fortune 500, this will be a different kind of engagement. Scope as a generalist across a wide technical surface area. You will be expected to scope across infrastructure and migrations, cloud native application development and modernization, big data and analytics, and analytical and generative AI. You won't be an expert in everything, but you will be asked to engage across all of it, and the expectation is that you show up ready. Find the right opportunity, then right-size it. When a customer tells you what they want, your job is to identify what they actually need.  That might mean surfacing an adjacent workload or reframing the conversation around outcomes rather than tasks. Then you balance what they want, what they can afford, and what we can deliver successfully. Maximizing cost-to-value is a core part of how you think about scope. Author proposals and Statements of Work that prove you were listening. These are two documents solving for different needs.  A proposal earns confidence, an SOW protects everyone. You own both, including the effort estimates behind them. What you write should reflect the customer's language, their constraints, and the things they didn't know to ask for but needed someone to surface. Your Qualifications Demonstrated experience in a pre-sales, consulting, or advisory capacity, combined with hands-on experience designing architectures for customers (not just implementing or operating them). Demonstrated bias for action.  You don't hand off and wait. If something is stalled, you find out why and fix it. In pre-sales, the deal moves because you move it. AWS Solutions Architect – Associate certification. Deep expertise in at least one requisite technical domain, with working knowledge across the others. Domain fluency here means knowing which AWS services solve for a given problem, not just understanding the problem space. You’re curious enough to engage anywhere but honest enough to know when to bring in reinforcements. Comfort operating in ambiguity and learning just-in-time for the opportunity in front of you. Strong verbal and written communication.  You tailor your message to your audience whether that's a C-level executive, a mid-level manager, or an individual contributor. Your proposals are readable by a business buyer and your presentations land at the right altitude for whoever is in the room. Occasional travel required for internal company events, AWS conferences, and customer meetings. Preferred Qualifications AWS Solutions Architect – Professional certification. Background at an AWS Partner, systems integrator, or cloud-focused consultancy. Hands-on experience across the full pre-sales cycle: discovery, scoping, estimation, proposal authoring, and customer presentation. This role carries a sales target. We set people up to hit it. New CSAs spend their first few weeks learning Caylent's offerings, tooling, and motions through structured simulations before taking live opportunities. The expectation is a first win within 90 days and full ramp by 180. Beyond the number, success looks like: Sales teams who trust you to be dropped into any technical conversation and come back with usable scope and not a summary of what the customer said. Customers who feel heard in what you propose to them because your SOW reflects their language, their constraints, and the things they didn't know to ask for. Contracts that close, get delivered, and make customers want to come back. A year from now you are sharper: technically broader, more consultative in how you engage customers, and more fluent in the business conversations that close deals. Growth in this role is not optional, it's how we measure it. Benefits 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture This role may require up to 25% travel, depending on business needs.   NOTE: We’re unable to provide visa sponsorship now or at any time in the future. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com  Caylent is a place where everyone belongs . We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.   We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

This role is published by Caylent on greenhouse. SwiftFit is not the employer and does not accept applications.