IT Support Specialist I

Aspire Living & Learning · Hybrid - Must lived in CT, MD

Posted 8/13/2026 · last confirmed live 8/26/2026

Apply on Aspire Living & Learning’s site

IT Support Specialist I — Massachusetts FLSA   Status:   Non-exempt Location: Hybrid - Must lived in CT, VT, NH, MD, or MA Reports   To: Director of IT Job Purpose Aspire Living & Learning is seeking an IT Support Specialist I to support the agency’s computer network, hardware, and software , ensuring that group homes and offices operate smoothly, reliably, and securely. This role provides remote and on-site technical support through phone, in person, and remote management.   Key Responsibilities p]:inline" data-streamdown="list-item"> Provide   technical   support   for   computer   systems,   hardware,   software,   and   standard   applications ;   troubleshoot   issues   and   deliver   timely   resolutions   or   workarounds. p]:inline" data-streamdown="list-item"> Assist   users   with   setup,   training,   and   problem-solving   for   common   applications   and   devices,   including   one-on-one   support   and   support   for   group   meetings. p]:inline" data-streamdown="list-item"> Work   with   staff   and   vendors   to   diagnose   and   resolve   software   and   data-related   issues ,   and   provide   program   orientation   and   training. p]:inline" data-streamdown="list-item"> Set   up   mobile   devices   including   iPhones,   iPads,   and   Chromebooks . p]:inline" data-streamdown="list-item"> Install,   configure,   relocate,   troubleshoot,   and   support   PC   hardware   and   software . p]:inline" data-streamdown="list-item"> Install,   configure,   and   troubleshoot   computer   peripherals   and   equipment   (e.g.,   printers,   scanners,   digital   cameras,   and   other   devices). p]:inline" data-streamdown="list-item"> Support   and   coordinate   Information   Systems   projects ,   including   departmental   or   agency-wide   installations;   conduct   needs   assessments;   perform   hardware/software   research   and   evaluation . p]:inline" data-streamdown="list-item"> Manage   and   coordinate   regional   vendor   relationships . p]:inline" data-streamdown="list-item"> Prepare   activity   and   project   status   reports . p]:inline" data-streamdown="list-item"> Contribute   to   a   positive,   productive   workplace   culture   and   support   team   morale   and   performance. p]:inline" data-streamdown="list-item"> Participate   in   required   training   sessions   and   conduct   training   as   assigned. p]:inline" data-streamdown="list-item"> Perform   additional   duties   assigned   by   supervisors   or   team   leaders;   accept   reassignment   as   needed. Qualifications p]:inline" data-streamdown="list-item"> Associate   degree   or   better   in   computer   engineering,   or   equivalent   experience . p]:inline" data-streamdown="list-item"> Minimum   2   years   of   experience   providing   user   support   with   a   high   level   of   customer   service. p]:inline" data-streamdown="list-item"> Minimum   2   years   experience   with   Windows,   iOS,   and   macOS   operating   systems. p]:inline" data-streamdown="list-item"> Minimum   1   year   experience   in   cloud   computing ,   specifically   Microsoft   Azure . p]:inline" data-streamdown="list-item"> Minimum   2   years   experience   working   with   PC   hardware   and   configuration/settings. p]:inline" data-streamdown="list-item"> Must   have   satisfactory   background   checks . p]:inline" data-streamdown="list-item"> Valid   driver’s   license   and   a   safe   driving   record. Skills and Abilities p]:inline" data-streamdown="list-item"> Working   knowledge   of   Active   Directory   and   Microsoft   365 ,   including   basic   user   account   support,   password   resets,   and   routine   user   support   tasks. p]:inline" data-streamdown="list-item"> Knowledge   of   ABM   (Apple   Business   Management) . p]:inline" data-streamdown="list-item"> Strong   troubleshooting   skills   to   diagnose   and   resolve   hardware,   software,   and   device   issues. p]:inline" data-streamdown="list-item"> Basic   network   troubleshooting   skills,   including   identifying   and   resolving   common   connectivity   problems. p]:inline" data-streamdown="list-item"> Self-motivated   with   a   strong   work   ethic   and   commitment   to   quality. Working Conditions p]:inline" data-streamdown="list-item"> Periodic   travel   to   group   homes   and   other   state   offices. p]:inline" data-streamdown="list-item"> Frequent   requirements:   walking,   sitting,   fine   hand   manipulation,   handling/reaching,   and   using   a   keyboard   and   display   terminal. p]:inline" data-streamdown="list-item"> Occasional   requirements:   standing,   stooping,   kneeling,   crouching/crawling,   and   climbing   stairs. p]:inline" data-streamdown="list-item"> Ability   to   maintain   emotional   control   under   stress. p]:inline" data-streamdown="list-item"> Must   be   able   to   lift/move   up   to   35   pounds   regularly   and   occasionally   up   to   50   pounds . p]:inline" data-streamdown="list-item"> Close   vision   required. p]:inline" data-streamdown="list-item"> Standard   office   environment   with   common   office   equipment   (fax,   copier,   phone,   computer,   etc.). p]:inline" data-streamdown="list-item"> Reasonable   accommodation   can   be   made   for   qualified   individuals   with   disabilities   to   perform   essential   functions.   Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including: Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost. Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses. Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more. 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary. Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays. Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement. Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more! If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you. Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.   

This role is published by Aspire Living & Learning on greenhouse. SwiftFit is not the employer and does not accept applications.