Communication Marketing Manager (f/m/d)

IDnow · Berlin

Posted 7/10/2026 · last confirmed live 8/26/2026

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention . Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France , and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This is limited position and based in Munich/Berlin, Germany or Rennes, France.     IDnow is looking  for  Communication Marketing Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.   The successful candidate will be a key support resource for our Customer Advisory Board  and will take ownership of B2B product communications, including end-of-life notices and product update announcements.      Key Responsibilities   Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements   Work closely with Product Managers to gather the technical context needed for accurate comms   Produce confident first drafts that require minimal revision,  demonstrating  strong understanding of how SaaS products operate Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone     Support  logistics  and content preparation for customer-facing CAB events   Assist  in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team     Work with the marketing team to align product communications with broader messaging     Preferred Experience   Up to 5 years of experience in a customer communications, product marketing, or product communications role     Strong B2B SaaS background, ideally in a startup or scale-up environment   Demonstrated experience writing product communications at a technical level ( e.g.  feature updates, EOL notices, product deprecations)     Ability to translate complex technical concepts into clear, customer-friendly language   Excellent written English and German communication skills   Comfortable working with cross-functional teams including Product, Marketing, and Customer Success   Nice-to-have's   Experience in identity verification (IDV), KYC, or fintech sectors Familiarity with customer advisory board (CAB) processes and event support Experience working across multiple European markets     Perks & Benefits   Health & Wellbeing:  Use your full access to the mental health platform  nilo , including 1on1 sessions. We value  personal and professional development:  make full use of  Udemy , our training platform with 24/7 access and unlimited content/course consumption incl. certification. We make your remote work comfy:  we provide support on equipment and offer flexible working hours. We value collaboration & love to come together: regular  onsite gatherings, internal initiatives  and summer parties to connect outside of work. May your family require your attention or other reasons apply: use the benefit of our  paid  special  leave days. Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our  Workcation possibilities. In addition to the perks & benefits above, we offer specific benefits that differ between our locations   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: race or ethnic origin, religion or convictions, gender identity or expression, citizenship, marital status, disability, age, or sexual orientation.

This role is published by IDnow on greenhouse. SwiftFit is not the employer and does not accept applications.