Hospitality General Manager (Heritage Site)

ARVO · Cape Town

Posted 6/26/2026 · last confirmed live 8/26/2026

Algemene Bestuurder: Gasvryheid (Verenigde Koninkryk) General Manager: Hospitality (United Kingdom) Posoorsig Ons kliënt, 'n unieke erfenisbesienswaardigheid en kulturele bestemming van nasionale belang in Cornwall, Verenigde Koninkryk, is op soek na 'n uitsonderlike Algemene Bestuurder om die algehele leierskap, prestasie, volhoubaarheid en openbare profiel van die onderneming te bestuur. Hierdie senior uitvoerende rol bied die geleentheid om 'n wêreldklas erfenis- en gasvryheidsbestemming te lei wat kultuur, geskiedenis, toerisme en kommersiële uitnemendheid kombineer. Die suksesvolle kandidaat sal verantwoordelik wees vir die strategiese rigting, finansiële prestasie, operasionele uitnemendheid en langtermyn groei van die besigheid, terwyl die organisasie se kulturele missie en erfeniswaardes beskerm en bevorder word. Hierdie rol is ideaal vir 'n senior Suid-Afrikaanse gasvryheids- of toerismeleier wat op soek is na 'n unieke internasionale geleentheid in die Verenigde Koninkryk. Job Overview Our client, a unique heritage visitor attraction and cultural destination of national significance in Cornwall, United Kingdom, is seeking an exceptional General Manager to lead the overall performance, sustainability, public profile, and strategic direction of the business. This senior executive opportunity offers the chance to lead a world-class heritage and hospitality destination that combines culture, history, tourism, and commercial excellence. The successful candidate will be responsible for the organisation's strategic direction, financial performance, operational excellence, and long-term growth while safeguarding and advancing its cultural mission and heritage legacy. This role is ideally suited to a senior South African hospitality or tourism leader seeking a unique international opportunity in the United Kingdom. Strategie, Beplanning en Uitvoering Lei die ontwikkeling en implementering van die onderneming se langtermyn strategie deur middel van die jaarlikse besigheidsbeplanning- en begrotingsproses. Vertaal strategiese doelwitte in duidelike operasionele planne, kapitaalprojekte en groeistrategieë. Verseker dat alle departemente en funksies in lyn is met die organisasie se prioriteite en prestasieteikens. Dryf voortdurende verbetering, innovasie en operasionele uitnemendheid oor die hele onderneming. Strategy, Planning and Execution Lead the development and implementation of the organisation's long-term strategy through an integrated annual business planning and budgeting process. Translate strategic objectives into clear operational plans, capital projects, and growth initiatives. Ensure alignment across all departments and functions around agreed priorities and performance targets. Drive continuous improvement, innovation, and operational excellence across the business. Finansiële Leierskap en Korporatiewe Bestuur Neem volle verantwoordelikheid vir die wins-en-verliesstaat, begrotings, inkomste, marges en kostebestuur. Ontwikkel strategieë om inkomste te verhoog en langtermyn volhoubaarheid te verseker. Neem verantwoordelikheid vir kapitaalbeplanning, beleggingsbesluite en hulpbronallokasie. Verseker sterk finansiële beheer, risikobestuur en goeie korporatiewe bestuur. Financial Leadership and Governance Take full ownership of the site's profit and loss performance, including budgets, revenues, margins, and cost control. Develop strategies to improve commercial performance and ensure long-term sustainability. Oversee capital planning, investment decisions, and resource allocation. Ensure strong financial governance, risk management, and accountability throughout the organisation. Werksaamhede en Besoekerervaring Verskaf oorkoepelende leierskap oor alle bedrywighede op die terrein. Verseker uitsonderlike besoeker- en gaste-ervarings oor alle raakpunte. Hou toesig oor die restaurant-, kleinhandel-, funksie- en geleentheidsbedrywighede. Verseker die hoogste standaarde ten opsigte van veiligheid, dienslewering, storievertelling en gasvryheid. Bestuur die voorkoms, instandhouding en aanbieding van die landgoed, tuine en openbare ruimtes. Operations and Visitor Experience Provide overarching leadership across all operational functions on site. Deliver exceptional visitor and guest experiences across every touchpoint. Oversee hospitality operations including restaurant, retail, events, and visitor services. Maintain the highest standards of safety, service delivery, storytelling, and hospitality. Ensure the estate, gardens, and public spaces consistently reflect the quality and reputation of the destination. Eiendoms- en Landgoedbestuur Tree op as verantwoordelike bestuurder vir alle eiendomme en fasiliteite op die terrein. Hou toesig oor personeelverblyf, huureiendomme en ander vaste eiendomme. Verseker volle voldoening aan alle wetlike en regulatoriese vereistes. Bestuur instandhoudingsprogramme, veiligheid en risiko's wat verband hou met die landgoed. Property and Estate Management Act as the responsible leader for all site properties and facilities. Oversee staff accommodation, rental properties, and estate assets. Ensure compliance with all statutory and regulatory obligations. Manage maintenance programmes, safety standards, and estate-related risks. Menseleierskap en Kultuur Lei, ontwikkel en inspireer bestuurspanne en operasionele personeel. Bevorder 'n kultuur van aanspreeklikheid, samewerking en professionele uitnemendheid. Bestuur prestasie, opvolgbeplanning en talentontwikkeling. Hanteer konflikbestuur en arbeidsverhoudinge op 'n professionele en konstruktiewe wyse. People Leadership and Culture Lead, develop, and inspire management teams and frontline employees. Foster a culture of accountability, collaboration, and professional excellence. Drive performance management, succession planning, and talent development. Manage conflict resolution and employee relations in a professional and constructive manner. Belanghebbende Bestuur en Openbare Verteenwoordiging Verskaf gereelde strategiese en operasionele verslagdoening aan senior belanghebbendes en aandeelhouers. Verteenwoordig die onderneming by plaaslike, nasionale en internasionale konferensies en bedryfsgeleenthede. Tree op as die openbare gesig van die organisasie binne die gemeenskap en toerismesektor. Bou en onderhou sterk verhoudings met regeringsinstellings, toerisme-organisasies, gemeenskappe en erfenisliggame. Stakeholder Management and Public Representation Provide regular strategic and operational reporting to senior stakeholders and shareholders. Represent the organisation at local, national, and international conferences and industry events. Act as the public face of the organisation within the community and tourism sector. Build and maintain strong relationships with government bodies, tourism organisations, communities, and heritage institutions. Vennootskappe en Reputasiebestuur Ontwikkel strategiese vennootskappe met verskaffers, borge en kommersiële vennote. Beskerm en versterk die organisasie se reputasie as 'n vooraanstaande erfenis- en kulturele bestemming. Bevorder die onderneming se openbare profiel plaaslik en internasionaal. Partnerships and Reputation Management Develop strategic partnerships with suppliers, sponsors, and commercial partners. Protect and enhance the organisation's reputation as a leading heritage and cultural destination. Strengthen the public profile of the business both nationally and internationally. Belangrike Nota Hierdie pos is gebaseer in Cornwall, Verenigde Koninkryk. Ons kliënt verkies om 'n Suid-Afrikaanse kandidaat aan te stel wat bereid is om na die Verenigde Koninkryk te verhuis. Volledige ondersteuning met immigrasie- en verhuisingsprosesse sal aan die suksesvolle kandidaat gebied word. Important Note This position is based in Cornwall, United Kingdom. Our client's preference is to appoint a South African candidate who is willing to relocate to the UK. Full support with immigration and relocation processes will be provided to the successful candidate. Requirements Vereistes 'n Toepaslike B-graad in Gasvryheid, Besigheid, Toerisme of 'n verwante veld. Bewese ervaring as Algemene Bestuurder, Besturende Direkteur, Bedryfshoof of soortgelyke senior leiersrol. Sterk ervaring binne gasvryheid, toerisme, erfenisbestuur of besoekerbestemmings. Bewese kommersiële ervaring met wins-en-verlies verantwoordelikheid. Uitstekende finansiële, strategiese en operasionele bestuursvaardighede. Ervaring in die bestuur van multidissiplinêre spanne en komplekse bedrywighede. Sterk kommunikasie-, onderhandelings- en belanghebbendebestuursvaardighede. Kennis van gesondheid- en veiligheidswetgewing en regulatoriese nakoming. Vlot in Afrikaans en Engels. Bereidheid om na die Verenigde Koninkryk te verhuis. Requirements A relevant Bachelor's degree in Hospitality, Business, Tourism, or a related field. Proven experience as a General Manager, Managing Director, Operations Director, or similar senior leadership role. Strong experience within hospitality, tourism, heritage management, or visitor destinations. Demonstrated commercial management experience with full profit and loss accountability. Excellent financial, strategic, and operational leadership capability. Experience leading multidisciplinary teams and complex operational environments. Strong communication, negotiation, and stakeholder management skills. Knowledge of health and safety legislation and regulatory compliance requirements. Fluent in both Afrikaans and English. Willingness to relocate to the United Kingdom. Benefits Vergoeding Mededingende internasionale vergoedingspakket met voordele. Werkpermit- en verhuisingsondersteuning word voorsien. Internasionale reisgeleenthede. Die geleentheid om deel te wees van 'n wêreldklas erfenis- en gasvryheidsbestemming. Langtermyn loopbaangroei binne 'n internasionale groep ondernemings. Compensation Competitive international remuneration package with benefits. Relocation and work permit support provided. International travel opportunities. The opportunity to be part of a world-class heritage and hospitality destination. Long-term career growth opportunities within an international group of businesses.

This role is published by ARVO on workable. SwiftFit is not the employer and does not accept applications.