Service Desk System Administrator

Posted 8/4/2026 · last confirmed live 8/26/2026

Job Overview As Service Desk System Administrator, you will work in the Service Desk team at Wargaming HQ in Cyprus and provide first line IT support to Nicosia staff, troubleshooting hardware,  software  and network issues to keep teams productive. Reports to The Service Desk System Administrator will report to IT Manager, Cyprus. What will you do? Respond to and  resolve service desk tasks  via phone, ticketing system, or in-person support   Troubleshoot  hardware, software and network issues for end users   Escalate  complex issues to higher-level support teams when necessary, while tracking progress and ensuring resolution   Install, configure and maintain  desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment   Document all incidents , resolutions and processes in the ticketing system   Maintain accurate inventory  information for IT corporate equipment   Develop and maintain detailed  manuals , guides and documentation   Provide  basic training and guidance  to users on software applications and IT policies   Ensure  compliance  with company IT security policies and procedures   Oversee the  purchase of IT assets and services , including obtaining quotes, placing orders and tracking deliveries   What are we looking for? 1-3 years’ experience in a service desk or technical support role   Proficiency with operating systems (e.g., Windows, macOS, Linux) and common productivity software (e.g., Microsoft Office 365, Teams)   Experience with Active Directory, GPOs and Intune will be beneficial   Familiarity with IT ticketing systems   Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)   Strong communication and interpersonal skills   Ability to prioritize tasks and work under pressure in a fast-paced environment   Proficiency in English, both written and verbal, to effectively communicate with users and document processes   What additional skills will help you stand out? Experience in Microsoft SCCM and/or PowerShell   Experience with Azure and/or Entra ID   Experience in access management systems and video surveillance   CCNA, CompTIA Certifications   Bachelor’s degree in Computer Science, or related field   Work mode Onsite from the office   This role isn't eligible for relocation or immigration support   Participate in standby rotation   Benefits Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include: 21 days annual leave (additional days based on years of service: up to 25 days)  Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)  Sick Leave (10 days top-up to statutory allowance per year) Maternity Leave (18 weeks top-up to statutory allowance per case) Career development and education opportunities within the company English Language courses fully covered by the company upon Manager’s approval Private Health Care Mental well-being program (iFeel) Onsite gym and spa Free parking close to the Nicosia offices, based on availability Free drinks-equipped kitchen in every floor building Eurobank benefits (if applicable) Employee discounts (e.g. restaurants, bars, etc.) Personal Gaming Account  Onsite canteen with subsidized prices for food and drinks Company events, Social Clubs Seniority Awards   Referral program - You can recommend the best talents to the company and receive a reward  Please submit your CV in English to ensure smooth processing and review. About Wargaming  Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz. Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

This role is published by Wargaming on greenhouse. SwiftFit is not the employer and does not accept applications.