Apply on BrainStation’s siteAbout the Role
As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.
Responsibilities
Maintain hardware inventory and manage device repairs
Manage IT tickets in a timely manner to meet SLAs
Research new technology and tools and share those findings with the team
Communicate clearly and effectively with all members of our team
Successful candidates will have
Google Workspace admin experience.
Ubiquiti/Meraki hardware and software experience is an asset
WiFi and Networking experience is an asset
IT System Administrator technical degree/background is an asset
Experience with tools such as JIRA, Confluence
Experience with the following platforms: MacOS, iOS, Android.
Experience with Kandji or other MDM platform
Experience with SoC2/IT Audit processes an asset
Perks and Benefits
Comprehensive Health & Wellness Benefits Package
Socials, Outings & Retreats
Retirement Planning
Parental Leave Program
Culture of Learning & Development
Service Recognition Programs
About BrainStation
BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.
Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings .
BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
This role is published by BrainStation on greenhouse. SwiftFit is not the employer and does not accept applications.