Sales & Service Lead - The Shops at Columbus Circle

Alo Yoga · Shops at Columbus Circle, NY

Posted 8/17/2026 · last confirmed live 8/26/2026

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.   RESPONSIBILITIES Sales & Service Leader   Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching   Continue to build the client relationship daily with our customers   Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities   Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.   Business Leader    Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized   Demonstrate strong business acumen by leveraging metrics to support business-driving strategies   Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests   People Leader   Leads by example and inspires staff in daily operations and guest experience.   Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent   Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader   Business Partner    Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed   Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)   QUALIFICATIONS:   2+ Years prior work experience in a client-centric, sales environment   Proven leadership capabilities demonstrating excellent decision making   Values feedback, receptive to receiving feedback and eager to provide   High energy, upbeat and enthusiastic with the ability to integrate fun and work   Self-motivated with a desire to achieve results and excel individually, and as a team   Excellent interpersonal and written communication skills   Aligns with and embodies ALO’s Guiding Principles  Job Level: Associate The Sales & Service Lead is full-time and requires 32- 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open  availab ility and are expected to work variable shifts including peak days and weekends.  All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).   JUST SOME OF THE PERKS  Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) 401K with company matching (Full-Time Employees) Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries (select cities) The Company’s Lead base pay ranges from $24.00 - $28.00/ hour in New York, NY. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.  #LI-JJ1 #LI-3 #li-onsite For CA residents, Job Applicant Privacy Policy  HERE .  

This role is published by Alo Yoga on greenhouse. SwiftFit is not the employer and does not accept applications.